EXCHANGES AND RETURNS
An exchange or return is possible provided the terms and conditions
listed below are met. Please note, not all items are returnable.
RETURN AT CUSTOMER DISCRETION
All returns require a Return Merchandise Authorization (RMA). Returns
without an RMA will incur a 35% restock fee. An RMA must be requested
within 365 days of the original invoice date for non-defective product.
Thereafter, all sales are final. All items must be returned in "as new"
condition in the original packaging. Shipping charges are non-refundable.
When returning product, use a carrier that has tracking capabilities. The customer assumes
responsibility for insuring the return shipment and filing the claim
for lost or damaged returns.
SPECIAL ORDER AND NON-STOCK ITEMS
Return or order cancellation of special order items can not be returned. If you are not certain about the product to order, please contact an Customer Care Manager who will assist you
in making the proper selection.
DAMAGE IN SHIPPING
The customer is responsible for inspecting the order for damages or
missing items and reporting it within 24 hours. Reports after that time
will not be honored. Product damaged in shipment will be replaced at no
additional charge or credited to the credit card of original charge.
The product must be kept in its original shipping packaging for ten
business days or until the shipper makes inspection. Credit will be
issued for the exact number of fluorescent tubes damaged in shipment.
Shipments not delivered by the delivery company will be reshipped at no
additional charge. Fluorescent tubes will only be reshipped one time.
After that, credit will be issued.
DEFECTIVE PRODUCT
Products are sold with their respective manufacturer's warranty.
Warranty periods and services vary by manufacturer and product. Not all
products are covered by a manufacturer's warranty. Statement of "Rated
Average Life Hours" does not designate warranty. All products are
warranted for 90 days from the date of purchase regardless of
manufacturer's warranty. After 30 days, the customer will be charged
the freight for replacement.
SHIPPING AND WEBSITE ERRORS
Should the customer receive product not expressly ordered either by our
shipping error or incorrect website information, the product will be
picked up by our shipper and replacements shipped at no additional
charge.
DELIVERY
Your order will typically be delivered in 5 to 7 business days, and
most orders ship out the same day! In the case of a back order, we will
notify you within 5 business days. Please contact an account
representative if you need your product delivery expedited or if you
have any additional questions.
