Security Seals          



Return Authorization Request

Light Bulb Surplus
2637 E Atlantic Blvd #22819
Pompano Beach, FL 33062

(Returned Packages will not be accepted at the above address. Please contact our Customer Care Department at 888.553.5655 for your closest warehouse)

Customer Care Open 24/7
Phone | 888.553.5655
Fax | 800.203.5698

Please contact Customer Care for product return address. You will be directed to the our closest warehouse address.
High 5A Real 365 Day Guarantee

If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Returns must be unused, in the state you received them, and in the original packaging). We believe that in order to have the best possible online shopping experience, our customers should not have to worry about your lighting purchase. So if for whatever reason you're not happy with your purchase, just go through our easy self-service return process (via Return Form below) to get a return number from our customer loyalty team. We think that deserves a high five!


Purchase Returns and Exchanges

Light Bulb Surplus' return policy includes all light bulbs, fixtures and plastics. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition. This offer excludes ballasts, christmas lights, special order and clearance items.


Refunds

Returns will be charged 20% restock fee unless a replacement order of equal or greater value is placed at the time of the RMA. Refund credits can only be returned back to the credit card of the original purchase; it's the law. In the event that a card can no longer be charged back (lost card etc.) an attempt on our part has to be made at least once and then a company credit towards future purchases will be sent. It is the policy of American Express, Visa, Master Card, Discovery and PayPal to only give refunds on your account within a certain period of time. We must have received all credit card purchases back with 90 days and all PayPal purchases returned within 30 days. After this period of time you will be given a store credit.

We appreciate your understanding that LightBulbSurplus.com merchandise may only be returned by mail or ground service (UPS or Fed Ex). Upon return, your merchandise will be inspected. Credits or refunds issued will be for the item value. Any taxes charged will be refunded in accordance with state laws. Shipping and handling charges are nonrefundable.

To return an item by mail, follow the instructions on the packing slip enclosed in your order, insure the package, and mail it to the LightBulbSurplus.com address on your packing slip. If you do not have a packing slip, please call us at 888.553.5655 and we will gladly assist you.

Use the form below to submit your request.

Return Authorization Request
required information = Required Information
optional information = Optional Information

Contact Information
Order Information
  1. Select the type of return you are requesting.
Reason for Return

Back



 Security Seal  Privacy Verified Seal  Light Bulb Surplus is an Upfront Merchant on TheFind. Click for info.  Light Bulb Surplus is a ShopWiki Approved Store