A
Real Guarantee
Our policy is simple. If you are not satisfied with your purchase, we
promise a refund, credit or exchange minus our actual freight and
handling charges incurred on the original order. The product must be in
a resalable condition If the product is defective, the restocking
charge will be waived. If defective, you may choose between a refund,
credit or exchange.
Purchase
Returns and Exchanges
Important Return Policy News: Beginning March 2008, we initiated a
change to our return policy. LightBulbSurplus.com will accept
merchandise returns for Standard Delivery items within 30 days of
purchase and issue a credit or refund at the time of return only with a
valid packing slip.
We appreciate your understanding that LightBulbSurplus.com
merchandise may only be returned by mail or ground service (UPS or Fed
Ex). Upon return, your merchandise will be inspected. Credits or
refunds issued will be for the item value. Any taxes charged will be
refunded in accordance with state laws. Shipping and handling charges
are nonrefundable.
To return an item by mail, follow the instructions on the packing
slip enclosed in your order, insure the package, and mail it to the
LightBulbSurplus.com address on your packing slip. If you do not have
a packing slip, please call us at
888.553.5655 and we will gladly assist you.
Use the form below to submit your request.
