EXCHANGES AND RETURNS
An exchange or return is possible provided the terms and conditions listed below are met. Please note, not all items are returnable.
Light Bulb Surplus' return policy includes all light bulbs, fixtures and plastics. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition. This offer excludes ballasts, transformers, drivers, Christmas lights, special order, and clearance items.
RETURN AT CUSTOMER DISCRETION
All returns require a Return Merchandise Authorization (RMA). Returns without an RMA will incur a 35% restock fee. An RMA must be requested within 365 days of the original invoice date for non-defective product. Thereafter, all sales are final. All items must be returned in "as new" condition in the original packaging. Shipping charges are non-refundable. When returning product, use a carrier that has tracking capabilities. The customer assumes responsibility for insuring the return shipment and filing the claim for lost or damaged returns.
SPECIAL ORDER AND NON-STOCK ITEMS
Return or order cancellation of special order items is not possible. If you are not certain about the product to order, please contact a Customer Care Manager who will assist you in making the proper selection.
DAMAGE IN SHIPPING
The customer is responsible for inspecting the order for damages or missing items and reporting it within 24 hours. Reports after that time will not be honored. Product damaged in shipment will be replaced at no additional charge or credited to the credit card of original charge. The product must be kept in its original shipping packaging for ten business days or until the shipper makes inspection. In the case of damage to bulk-quantity items such as fluorescent tubes, credit will be issued for the exact number of items damaged in shipment. Shipments not delivered by the delivery company will be reshipped at no additional charge. Fluorescent tubes will only be reshipped one time. After that, credit will be issued.
Products are sold with their respective manufacturer's warranty. Warranty periods and services vary by manufacturer and product. Not all products are covered by a manufacturer's warranty. Statement of "Rated Average Life Hours" does not designate warranty. All products are warranted for 90 days from the date of purchase regardless of manufacturer's warranty. After 30 days, the customer will be charged the freight for replacement.