A Real 365 Day Guarantee
If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Returns must be unused, in the state you received them, and in the original packaging). We believe that in order to have the best possible online shopping experience, our customers should not have to worry about your lighting purchase. So if for whatever reason you're not happy with your purchase, just contact our customer loyalty team.
Refund credits can only be returned back to the credit card of the original purchase; it's the law. In the event that a card can no longer be charged back (lost card etc.) an attempt on our part has to be made at least once and then a company credit towards future purchases will be sent. It is the policy of American Express, Visa, Master Card, Discovery and PayPal to only give refunds on your account within a certain period of time. We must have received all credit card purchases back with 90 days and all PayPal purchases returned within 30 days. After this period of time you will be given a store credit.
We appreciate your understanding that LightBulbSurplus.com merchandise may only be returned by mail or ground service (UPS or Fed Ex). Upon return, your merchandise will be inspected. Credits or refunds issued will be for the order value, minus our actual freight and handling charges incurred on the original order. Any taxes charged will be refunded in accordance with state laws. Shipping and handling charges are nonrefundable.
To return an item by mail, follow the instructions on the packing slip enclosed in your order, insure the package, and mail it to the LightBulbSurplus.com address on your packing slip. If you do not have a packing slip, please call us at 888.553.5655 and we will gladly assist you.